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1. Do I need an account to place an order?

You can shop as a guest user. However, if you register with us, you’ll enjoy the following benefits:

  • Track your orders and review your order history
  • Add pieces you love or missed out on to your Wish List
  • Save your address and details so you can shop even quicker in future
  • Abandoned cart reminders
  • Special offers and discounts early access
2. How do I reset my password?

If you‘ve forgotten your password, request a link to reset it or follow the Forgotten password instructions on the Sign In page.

3. Received incorrect item/order, what should I do?

It depends on the status of your order through the Track your order feature. Unfortunately, in most cases due to the rapid delivery process; we cannot cancel your order. Please note, we’re unable to combine or add an item to an existing order.

If you need to make any amendments to your purchase, please call our Customer Care team on 0800-00022 as soon as possible and we’ll see what we can do.

4. What payment methods are available?

We aim to get your order right every time but we do occasionally make mistakes. If you received the wrong items then send it back to us and we will exchange you or go to one of our outlets with a payment slip to get the items replaced within 14 days of purchase.

Please call our Customer Care team on 0800-00022 as soon as possible and we’ll guide you through.

5. Can I change my address on online order?

We accept HBL Cards and Cash on Delivery (COD). Delivery is only dispatched once your payment is credited to our account through your card.

6. Can I cancel or amend my order?

Once an order is confirmed, we regret that you cannot change the delivery address. Please cancel the order and reorder it using the correct address. If your order has already been dispatched, please contact our Customer Services on 0800-0002

Need some help? Check out our FAQs section, but if you can't find the answer you're looking for, please get in touch using one of the below options.